Drama… Small Businesses Should Have An Emmy Award!

I know this may come as no surprise, but the amount of ‘drama’ one can find in even the smallest of small businesses would put most soap operas to shame! It never ceases to amaze me how much ‘stuff’ becomes the subject of internal conflict and other dynamics which have one common result… NO GOOD. While there is a place for constructive conflict, there is no room for the kind of drama that comes from such things as poor communication, hidden agendas, egos run amuck, employees on a power trip, owners/managers who are either permissive or abusive towards employees and poorly selected and lead employees (or owners). Be assured this is not an exhaustive list because the reasons are only as limited as the imagination and personalities of the participants. The number of possibilities becomes endless when you add the component of ‘family dynamics’ to the equation!

Small business owners (SBOs) pull their hair out (if any is left) because it’s one of the most common causes of mental fatigue in their lives and often makes them feel more like therapists than entrepreneurs. As many SBOs have said to me (indirectly if not directly), “I’d love owning my business if I didn’t have to deal with employees.” The sad truth is that ‘dealing with employees’ is part of that responsibility and when that becomes a ‘nightmare’ it is usually a sign of leadership gaps – which includes ‘getting the right people on the bus and the wrong people off… as noted by Jim Collins in his book, Good To Great. Another common mistake I see is keeping the wrong people on the bus far too long and
not having a recruiting program that gives you choices to bring the right people on the bus.

Many SBOs and their managers don’t realize they are ‘beating a dead horse’; i.e. trying to change people who have neither the capacity to perform nor the desire to behave in a productive manner. Terri Kabachnick, author of ‘I Quit But Forgot To Tell You, describes the ‘disengaged employee’ who is not unlike a zombie; i.e. you can see them moving about but they are not really ‘there’ at the same time. These folks take up space, contribute little… and often get away with it.

If you feel trapped by people like this, then you may want to learn more about it in my new book, Set Yourself Free – How to Have A Thriving Small Business… And Enjoy It! because you do have choices and there is an effective process to get out of this dilemma.

I hope you will take a moment to read more about it. Feel free to call me at 518.369.7101 or email me at: stan@fambizdoc.com

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